Following the breakdown of their onsite generator the Owner of a luxurious country guest house and restaurant phoned Powerhire’s 24 hour emergency generator hire depart for immediate power! The very next morning our Technical Sales Manager went to site to assess the problem and come up with a solution at their busiest time of the year.
This stunning private getaway is nestled on a working farm set deep in the beautiful Kent countryside. Their offering is a unique, idyllic venue for a perfect event – whether it is a luxury get away from it all break, a fairy tale wedding, a small conference, training day, private meeting or product launch.
Therefore with Christmas round the corner and several other emergency generator hire companies having already attempted to offer a solution to this problematic onsite generator, Powerhire’s Technical Sales Manager arrived onsite to meet the owner.
Due to the remote location of the property they only have single phase incoming mains power. Therefore the onsite generator had been supplying all the power for their three phase kitchen equipment such as ovens, rotisseries, industrial dishwashers, etc., and the breakdown of their generator couldn’t have happened at a worse time of year!
Their restaurant and function suite, which is a custom-made, traditionally constructed of beautiful oak-framed Kentish Barn, with a wealth of exposed beams was due to be the centre piece for all their Christmas events and therefore a speedy solution to this problem was essential.
Whilst onsite our Technical Sales Manager contacted our emergency generator hire coordinator to schedule the instant delivery and installation of a hire generator to alleviate the immediate problem of no power to the kitchen. Once normal power had been resumed to the kitchen facilities our service department was able to diagnose the problem to fix the onsite generator following his visit to site. Once the necessary parts had been ordered and our service engineer made the necessary repairs, the hire generator was disconnected and normal service was resumed.
To ensure the kitchen doesn’t suffer a loss of generator power in the future the owner has since taken out a service support contract with us entitling them to 24 hour emergency generator hire and maintenance support as well as a yearly service.
